Support

Vokado – Language Flashcard App

Need help with Vokado? Email us at support@vokado.dev and we'll get back to you as soon as possible.

Contact Us

For bug reports, feature requests, account issues, billing questions, or anything else — reach out:

Frequently Asked Questions

How do I reset my progress on a deck?

Open the deck, go to Deck Settings, and select Reset Progress. This clears review history for that deck only and cannot be undone.

How do I restore a purchase / subscription?

Go to Settings → Subscription → Restore Purchases. Restores are matched to the Apple ID or Google account used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed through the App Store (iOS) or Google Play (Android), not in-app. On iOS: Settings → [your name] → Subscriptions. On Android: Play Store → Profile → Payments & subscriptions.

How do I delete my account and data?

Go to Settings → Privacy & Legal → Delete Account. This permanently deletes your decks, review history, and account data. See our Privacy Policy for details.

The AI translation isn't working or seems wrong. What do I do?

AI-generated translations can occasionally be inaccurate. You can edit any card manually after generation. If translations consistently fail, email us with your device model and app version so we can investigate.

I found a bug. How do I report it?

Email support@vokado.dev with a description of the issue, steps to reproduce, and your device/OS version. Screenshots help.

Legal

See our Privacy Policy and Terms and Conditions for details on data handling, subscriptions, and app usage.